Privacy Policy

Last updated: April 28, 2026

This Privacy Policy describes how Check-In App (operated by Chelsea & Steven Smith) collects, uses, and protects information when you use our services at checkinapp.io.

We built Check-In App to be simple and privacy-respecting by design. This policy reflects exactly what we do — nothing more.

1. Information We Collect

We collect only what is necessary to provide our service.

From practice owners and providers (our clients):

  • Name and business/practice name

  • Email address

  • Provider phone numbers (used only to send SMS check-in notifications)

  • Provider photos and display names (shown on your check-in page)

  • Logo and background image (optional, for customizing your check-in page)

  • Billing information — processed and stored securely by Stripe. We never see or store your full payment details.

From your clients (people checking in): We collect no personal information from the people who use your check-in page. No names, no contact details, no health information. The check-in action simply triggers an SMS notification to your designated provider(s). Nothing is stored.

2. How We Use Your Information

We use the information you provide solely to:

  • Build and maintain your custom check-in page

  • Send SMS notifications to your providers when a client checks in

  • Process your monthly subscription through Stripe

  • Respond to your support requests and questions

  • Improve the Check-In App service

We do not use your information for advertising, and we do not sell your data to anyone.

3. HIPAA & Client Privacy

Check-In App does not collect, store, or transmit any Protected Health Information (PHI) or personally identifiable information (PII) from your clients during the check-in process.

The only action the system takes when a client checks in is sending an SMS notification to your designated provider(s). No client names, health information, or personal details are involved.

Your providers' personal phone numbers are used only on our backend to deliver notifications — they are never visible to your clients.

Each party is independently responsible for ensuring their own compliance with applicable privacy laws, including HIPAA where applicable.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only in the following limited circumstances:

  • Stripe — to process payments. Stripe's privacy policy is available at stripe.com/privacy.

  • Twilio — to deliver SMS notifications to your providers. Only the provider's phone number and a generic arrival notification are transmitted.

  • Legal compliance — if required by law or to protect the rights and safety of our users.

5. Data Security

We take reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

If you have concerns about the security of your account, please contact us at info@checkinapp.io.

6. Data Retention

We retain your information for as long as your account is active. When you cancel your subscription, your check-in page and associated provider data will be deactivated. You may request deletion of your data at any time by contacting us at info@checkinapp.io.

7. Your Rights

Depending on where you are located, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent to our processing of your information

To exercise any of these rights, please contact us at info@checkinapp.io or (657) 243-3410.

8. Cookies

Our website (checkinapp.io) may use cookies for basic analytics and site functionality through tools such as Google Analytics and Squarespace. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

For more information, see our Cookie Policy at checkinapp.io/cookie-policy.

9. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise your California privacy rights, contact us at info@checkinapp.io.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. For material changes, we will notify current clients by email.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Check-In App is operated by Chelsea & Steven Smith, Orange County, California.