Your questions, answered

Sign up, add your practice details in your dashboard, and your custom check-in page goes live right away. Download your QR code and display it where clients will see it. When a client arrives, they scan the code with their phone, tap their provider’s name, and that provider is notified within seconds.

Just your practice name, your providers’ names, and how each provider wants to be notified. If you choose text alerts, use a direct cell number rather than a forwarding number like Google Voice, so messages arrive reliably. See our step-by-step setup guide.

Nope. Your clients use their own phone camera to scan your QR code, with no app to download. You just print or display the QR code we generate for you. No tablets, no kiosks, no hardware.

If you see clients one-on-one by appointment, yes. Check-In App is used by therapists and counselors, physical therapists, chiropractors, acupuncturists, massage and wellness providers, salons, esthetics and lash studios, med spas, and tutors. If clients wait for you in a lobby or waiting room, it’s a fit. It works just as well for a solo provider as for a team of up to 50.

Most check-in systems are bulky, expensive, and full of features you’ll never use. Check-In App was built specifically for small practices and studios that just need a simple, professional way to know when a client arrives. No receptionist, no hardware, no complicated setup, and you can manage everything yourself from your dashboard.

By text, email, or push notification — your choice. Each provider in your practice can set their own preference in the dashboard.

Yes. Check-In App was designed with privacy in mind from day one. We don’t collect, store, or transmit any Protected Health Information (PHI). A text alert, for example, simply reads: “CHECK-IN-APP.IO: Your client has arrived at 8:54pm on 8/18/26. Reply STOP to unsubscribe.” No client names, no phone numbers, nothing identifying. Think of it as a digital knock on the door.

Everything is SSL-encrypted on AWS HIPAA-eligible infrastructure, we maintain a signed Business Associate Agreement with AWS, and we carry Technology E&O liability coverage. BAAs are available on request.

Yes, BAAs are available on request. Because Check-In App doesn’t collect or transmit any patient information, many practices use it without one, but we understand some practices require a BAA as a matter of policy. Email us at info@checkinapp.io to request one.

Never. Your contact details are only used behind the scenes to send you notifications. All your clients see is your name, photo, and title on the check-in screen.

Plans start at $10/month for up to 4 providers. Large Practice is $25/month for up to 20 providers, and Enterprise is $50/month for up to 50 providers. Every plan includes unlimited arrival alerts and your practice logo.

Every plan starts with a 14-day free trial. Your card won’t be charged until the trial ends, and you can cancel anytime before then.

Yes. You can cancel whenever you like.

We’d still love to support you! Email us at info@checkinapp.io for custom pricing.

Yes! Each location gets its own custom check-in page and QR code. Email us at info@checkinapp.io to discuss the best setup for your practice.

Yes! Add your own background photo, logo, and provider headshots from your dashboard anytime. Change them as often as you like, and changes take effect immediately.

Add, remove, or update providers anytime from your dashboard, with no need to contact us. If you outgrow your plan’s provider limit, email us at info@checkinapp.io and we’ll help.

You can read our Privacy Policy, Cookie Policy, and Terms of Use anytime.