Your Questions, Answered
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Sign up, fill out your practice details in your dashboard, and your custom check-in page goes live instantly - usually in under 10 minutes. Download your QR code, display it in your waiting area, and you’re ready. When a client arrives, they can the code and you get an instant text notificaiton.
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Most check-in systems are bulky, expensive, and full of features you’ll never use. Check-In App was built specifically for small practices and studios who just need a simple, professional way to know when a client arrives. No receptionist, no hardware, no complicated setup — and you can manage everything yourself from your dashboard.
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Therapists, counselors, chiropractors, acupuncturists, massage therapists, physical therapists, salon owners, wellness studios, and anyone who sees clients one-on-one. If you have a waiting room, we can help.
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Nope! Your clients use their phone camera to scan your QR code — no app download required. You just need to print or display the QR code we generate for you. No hardware to deal with.
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Check- In App was designed with HIPAA compliance in mind from day one. Our system does not collect, store, or transmit any Protected Health Information (PHI). When a client checks in, the only notification you recieve is a text that reads: “CHECK-IN APP IO: Your client has arrived at [time] on [date].” No patient name, no phone number, no identifying information of any kind. Think of it as a digital knock at the door. Our infrastructure runs on AWS which maintains a HIPAA compliance program.
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Never. Your phone number is only used on our backend to send you notifications. All your clients see is your name, photo, and title on the check-in screen.
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Yes! Add your own background photo, logo, and provider headshots directly from your dashboard anytime. You can change as often as you’d like and changes take effect immediately.
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Add, remove, or update providers anytime from your dashboard — no need to contact us unless you go over 20 providers. We’re always here if you need help with any updates.
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We’d still love to support you! Email us at info@checkinapp.io for custom pricing.
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Yes! Each location gets its own custom check-in page and QR code. Contact us at info@checkinapp.io to discuss the best setup for your practice.
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We can! Because Check-In App doesn’t collect or transmit any patient information, many practices use our standard plan without a BAA. However, we understand some practices require one as a matter of policy. Contact us at info@checkinapp.io to discuss your options.